Please reach us at info@Topshelfimaging.com if you cannot find an answer to your question.
Topshelf Imaging supplies a wide range of print and imaging products designed to support the needs of K–12 school districts and public agencies. We focus on dependable performance, responsive service, and transparent communication so customers can purchase with confidence.
Our team works closely with each customer to ensure product selections align with their equipment requirements, usage needs, and procurement guidelines. If questions arise, our support team is available to assist with product selection, troubleshooting, and resolution.
Guarantee
At Topshelf Imaging, we are committed to quality and customer satisfaction. All Topshelf products come with a one-year warranty, allowing you to choose between store credit or a replacement. Please note that after 30 days, a restocking fee may apply for exchanges. Replacements must be for the same brand, and Topshelf products cannot be exchanged for OEM items.
Defective Compatible Products
1)Please contact us at support@topshelfimaging.com.
2)Include invoice number and/or purchase order number and any documentation, such as photos or specific error messages, describing the issue.
3)We will send out a replacement product, issue a Return Merchandise Authorization (RMA) number and provide a pre-paid return shipping label.
Order Error
Items ordered incorrectly and opened in any way are non-refundable, as we cannot resell opened products. Please double-check your product model and part numbers both when ordering and before opening.
Missing Items
To qualify for a replacement, any incomplete orders, missing packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date.
Unauthorized Returns
Unauthorized returns may result in no credit being issued.
Absolutely! Stock up and save without the hassle—just let us know what you need!
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier's website.
We’d love to hear them! Your ideas inspire us to keep improving and innovating.
Restocking Policy:
All quotes clearly list our TS brand products, and your purchase order was created based on these specifications. Should you choose to return the product instead of allowing us to resolve the issue, a 25% restocking and processing fee will apply before voiding the purchase order.
Purchase Order Returns
All purchase orders are final once fulfilled. If products are returned without a replacement order, a 25% restocking and processing fee will apply. This fee covers processing, fulfillment, and return handling costs. Troubleshooting, warranty replacements, or exchanges for the correct items can often avoid any fees — please contact us before returning products.